Empowering HR: Smarter Employee Benefits with Lasting Impact
Challenges HR Faces in Employee Benefits
Rising Healthcare Costs
Managing escalating medical expenses while maintaining quality coverage.
Attracting & Retaining Talent
Offering competitive and comprehensive benefits to stand out in the job market.
Administrative Burden
Handling complex paperwork, claims, and inquiries consumes valuable HR time.

Regulatory Compliance
Navigating ever-evolving insurance laws and Ministry of Manpower (MOM) requirements.
Low Employee Understanding
Ensuring employees fully grasp their benefits and utilize them effectively.
Lack of Personalisation
Meeting the diverse needs of a multi-generational and multicultural workforce with personalized benefits.
Our Partnership Solution
Expert Guidance
Leveraging seasoned knowledge to design optimal benefits packages.
Cost Containment Strategies
Implementing solutions to manage and control healthcare expenditures.
Enhanced Employee Experience
Making benefits access and utilisation seamless and clear for your workforce.
Technology Integration
Utilising digital platforms for efficient administration and claims processing.
Compliance Assurance
Ensuring your benefits programs meet all necessary regulatory standards.
Benefits Optimisation Guide
Effective benefits management means tailoring coverage to the individual. This section provides targeted advice for different employee segments to help them maximize their plans, avoid coverage gaps, and integrate employer-provided benefits with personal insurance. Use the toggle to view tips for Expats or Local employees.
- Integrate with National Schemes: Always view your company’s Group Hospitalisation & Surgical (GHS) plan in conjunction with your mandatory MediShield Life and any Integrated Shield Plans (ISPs) you hold. This helps identify the true value of your corporate cover.
- Consider a Top-Up: If your corporate plan only covers restructured hospitals, consider a personal ISP rider to gain access to private hospitals and specialists for greater choice and comfort.
- Bridge Critical Illness Gaps: Group insurance often has limited critical illness coverage. Assess your personal needs and consider a dedicated critical illness rider to protect against loss of income during recovery.
- Review Coverage Limits Closely: Healthcare costs in Singapore can be high. Check your employer’s plan limits for hospitalization, surgery, and outpatient care to ensure they are adequate. Don’t assume everything is covered.
- Assess Geographic Coverage: If you travel frequently for work or leisure, confirm whether your plan provides international coverage or if you need separate travel insurance. Understand the process for overseas claims.
- Check for Dependent & Dental Inclusion: Don’t assume your family is automatically covered. Verify dependent eligibility and coverage levels. Dental and optical benefits are often optional extras, so check if they are included in your plan.
Step-by-Step Claim Based Process
This section outlines 1the key administrative processes involved in managing your employee benefits plan. From streamlined claims filing to mandatory incident reporting, understanding this workflow is crucial for HR to ensure smooth operations, cost control, and compliance. Click on each step to see its importance.
1. Claims & Reporting
E-Filing: Use digital platforms for faster, more efficient claims processing, reducing HR’s administrative load.
WICA Reporting: Report work-related injuries/deaths via the MOM portal within 10 days to maintain compliance.
2. Cashless Access
Cashless Access to Care
Letter of Guarantee (LOG): Guarantees hospital payment directly from the insurer, allowing employees to avoid large upfront costs for admission.
Pre-Authorization: Required for many planned surgeries to confirm coverage and prevent unexpected claim denials.
3. Cost Control
Strategic Cost Control
Preferred Provider Panels: Leverage networks like PRUPanel Connect for cost savings, quality assurance, and streamlined billing.
Plan Optimization: Regularly review plan design to ensure it meets employee needs without unnecessary costs.
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